I missed my mother’s birthday. I feel just awful. You see, I had arranged for a flower delivery for yesterday. I was waiting all morning for my surprised mother to call and tell me how excited she was. She never called. I figured maybe she was at work during the delivery. When she gets home she’ll call. Um. Nope. No call. Strange, but I was at work myself so I got busy and forgot. It was when I got home that I got the message on my answering machine. Not my mother, as I had expected. It was the customer service center from 1-800-Flowers telling me that they were unable to deliver. No reason, no excuse. Just “Sorry we were unable to deliver. Would you like us to deliver tomorrow or cancel.” WTF? Well, being that we have now missed the birthday, the flowers were MORE important! Shit! I hadn’t even sent a card, cause I knew I was sending flowers.

The next message was from some other guy at 1-800-Flowers asking me to call him at once. I did, and there was a bit more sincerity as he apologized. But still. The day is over. You missed it. You suck! But the delivery should happen tomorrow, and apparently there will be some note letting my mom know that it was their fault that the order was late. Beh.

I called mom next to explain what happened. Sure, it ruins the surprise, but my father had sent a nasty email because she had thought we all forgot her birthday! Yep! She just thinks I forgot, and sent them THAT DAY. They better remember to put that damn note on there…. I feel awful!

And here we are the next day. What is it, 2:30 in Florida? She hasn’t called to tell me she got them yet… Next time I think I’ll use FTD. It is FTD right? Or is that the feminine spray? Hmm. I should Google.

tagged: mom birthday surprise delivery florist 1-800-flowers ftd